Is this your question?
How can I cancel my library membership?
Simply go to one of our library staff or send an email to Customer Support at email@example.com. Your membership cancellation will be finalised once you've returned all borrowed materials. Have you been a member for less than a year? You’ll have to wait until the end of your 12-month membership period before you can cancel your membership.
How do I know if a film has English subtitles?
Our website will state which screenings have English subtitles. If it's not listed on our website, a film most likely doesn't have English subtitles. Still unsure? Check with our box office staff before you buy your ticket.
Where can I find English-language films and activities?
In the What's On section on our website. You can also check out our Expat Cinema series and the Language no problem website.
Why don't all films have English subtitles?
Because Dutch is the language spoken in the Netherlands. Most Dutch visitors prefer Dutch subtitles on foreign-language films. And we can't provide bilingual subtitles on films, unfortunately.
Do you have a question about buying tickets, or do you need help? You can contact us via email or call us on:
+31 (0)50 368 36 02
Mon-Fri after 3.30pm
Sat after 12.30pm
Sun after 10.30am
Do you have any questions about borrowing books or making a reservation, how to become a member or how to cancel your membership? You can contact us via email or call us on:
+31 (0)88 506 19 00
Mon-Fri from 9am to 6pm